Template:OTRS template list


 * OTRS where you can find general information on email writing and sending, as well as general information about the OTRS system.
 * OTRS received, for use when a ticket is received, but not confirmed due to a problem. Further correspondence may be required. Changed to OTRS pending or PermissionOTRS upon resolution of the problem.
 * OTRS pending, for use when the ticket is in order, but still in the queue. Changed to PermissionOTRS when confirmed.
 * PermissionOTRS, when the ticket is received and confirmed.
 * OTRS ticket, for easy linking to OTRS ticket numbers.