Page:What is Crisis.pdf/5

 {| class="counseling-leads" !rowspan=4| Stage I ! Opening a call ! Reflection !rowspan=2| Stage II ! Clarification !rowspan=2| Stage III ! Exploration of Resources !rowspan=2| Stage IV ! Wrapping up a call/session Volunteer Manual/Section 3/REV 07/07/14
 * + Counseling “Leads”
 * How may I help you?
 * That’s what we’re here for. What would you like to share with me?
 * Tell me about why you called today.
 * What happened today to prompt your call?
 * Tell me about why you called today.
 * What happened today to prompt your call?
 * You feel because.
 * I hear you saying ?
 * What you seem to be saying is ?
 * I feel as I hear you.
 * You must have felt when  happened
 * I feel as I hear you.
 * You must have felt when  happened
 * Help me to understand.
 * Tell me more about that.
 * How are you feeling?
 * How do you feel about ?
 * I’m wondering if ?
 * I’m not sure I understand. Can you repeat that?
 * How long have you had this problem?
 * I’m not sure I understand. Can you repeat that?
 * How long have you had this problem?
 * What do you feel are your resources?
 * Who do you have in your support system?
 * What has worked well for you in the past?
 * What do you feel able to do about this just for today?
 * Who can you count on to assist you?
 * What do you believe prevents you from resolving this?
 * What would have to happen first?
 * How do you see your problem resolving?
 * How would you like things to be if you could have them your way?
 * What things have you tried before?
 * What do you see as the next step for you?
 * What things have you tried before?
 * What do you see as the next step for you?
 * How are you feeling now?
 * What do you see happening after our call?
 * It seems as if you’ve identified and explored your problem and now you have some things to reflect upon [or a plan to act on.]
 * I want to applaud your courage for calling and for taking a chance on sharing your problem with me.
 * I hear you having [specific positive assets] and I really believe in your ability.
 * }
 * I hear you having [specific positive assets] and I really believe in your ability.
 * }