Page:What is Crisis.pdf/18

 {| class="difficult-call" !colspan=2| True or False
 * + Difficult Call Exercise
 * 1.
 * As a telephone counselor, it is OK to become angry with a caller.
 * 2.
 * When you suspect that the caller is masturbating, you should pretend this is not happening.
 * 3.
 * The telephone counselor is responsible for initiating and maintaining conversation with callers.
 * 4.
 * It is OK to transfer a call to another counselor if you find you are unable to listen and respond objectively.
 * 5.
 * Because frequent callers abuse the service we offer, they can be considered fair game for any response the counselor wishes to make.
 * 6.
 * Generally speaking, you should suspect any caller who uses swear words of being a prank caller.
 * 7.
 * If you find yourself consistently exhausted emotionally at the end of your shift, you may be getting burned out.
 * 8.
 * If you begin to feel extremely sad or depressed while counseling, chances are the caller is feeling that way too.
 * } Volunteer Manual/Section 3/REV 07/07/14
 * Generally speaking, you should suspect any caller who uses swear words of being a prank caller.
 * 7.
 * If you find yourself consistently exhausted emotionally at the end of your shift, you may be getting burned out.
 * 8.
 * If you begin to feel extremely sad or depressed while counseling, chances are the caller is feeling that way too.
 * } Volunteer Manual/Section 3/REV 07/07/14
 * If you begin to feel extremely sad or depressed while counseling, chances are the caller is feeling that way too.
 * } Volunteer Manual/Section 3/REV 07/07/14