Page:United States Statutes at Large Volume 106 Part 3.djvu/517

 PUBLIC LAW 102-481—OCT. 23, 1992 106 STAT. 2311 Public Law 102-481 102d Congress Joint Resolution Designating the week of October 4 through 10, 1992, as "National Oct. 23, 1992 Customer Service Week". [g j jjgg IQQI Whereas recognizing the value and importance of the customer drives the quahty of customer service; Whereas the high cost of attracting new customers today further emphasizes the need to keep existing customers through effective service; Whereas when customer service is recognized as contributing to the profit of a company, the professional status of customer service continues to increase; Whereas excellent customer service distinguishes successful companies that understand the importance and influence a customer has on success; and Whereas excellent customer service contributes to the growth and success of every company: Now, therefore, be it Resolved by the Senate and House of Representatives of the United States of America in Congress assembled, That the week of October 4 through 10, 1992, is designated as "National Customer Service Week", and the President is authorized and requested to issue a proclamation calling on the people of the United States to observe the week with appropriate programs, ceremonies, and activities. Approved October 23, 1992. LEGISLATIVE HISTORY—S.J. Res. 166: CONGRESSIONAL RECORD, Vol. 138 (1992): Apr. 29, considered and passed Senate. Oct. 5, considered and passed House.

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