Page:The Post Office of India and its story.djvu/73

Rh separate from the P. & O. Company's contract, was introduced between the two administrations for parcels up to a limit of seven pounds in weight. In 1897, at the Universal Postal Congress held at Washington, India joined the International Parcel Post Union, and since 1899, when the Acts of the Congress came into force, parcels can be exchanged with almost any country in the world.

As already mentioned, nothing has affected the parcel post traffic of the country to such an extent as the value-payable or cash on delivery system, which was introduced in 1878 and is now used generally by all retail firms in India. By this system the Post Office not only undertakes to deliver a parcel, but also, for a small commission, to collect the cost of it from the addressee. In India, where there are few large firms outside the Presidency towns, the value-payable system has proved an inestimable convenience to the upcountry purchaser, who pays the Post Office for his purchases on receipt and is put to no further trouble. Like everything designed for the good of mankind, the Value-Payable Post is not altogether an unmixed blessing, and it is a source of continual worry to the officials of the Department. The weak point in the system is that people have to buy articles without seeing them, and if they are disappointed in their purchases they are inclined to think that the Post Office is at fault and to demand their money back. It is customary in India for certain ladies to dispose of their garments through the medium of the advertisement columns of the Pioneer, one of the leading newspapers. The dresses are always by Paquin and quite new; the hats are the latest from Paris. This is the seller's point of view. How different that of the purchaser! As Postmaster-General I have received many a bitter complaint