Page:Speeches, correspondence and political papers of Carl Schurz, Volume 3.djvu/516

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&emsp; Your letter of November 27th has remained unanswered longer than I desired, owing to the rush of current business connected with the opening of the session of Congress.

I have gone over the points made by your correspondent as carefully as possible and find his complaints to be: (1) that pension claims are not disposed of as rapidly as they should be; (2) that many mistakes are made in the adjudication of them, and (3) that the hunting after fraudulent claims causes delay in the disposition of the just ones, while the number of claims discovered to be fraudulent is comparatively small.

The first complaint is in so far well founded, as the Pension Office with its present force is unable to keep up with the current business, especially since, after the passage of the arrears act, the number of original applications has grown to be nearly three times as large as it was before. I have satisfied myself that the present force is doing its work as rapidly as possible, and that, if it consisted entirely of experienced lawyers, which is unattainable, it could scarcely dispose of a larger number of claims. An increase of the force has therefore been asked for. As to the character of the force I have this to say: Original appointments to “clerkships” have been made, since I came into office, after competitive examination, and these examinations have, for a considerable time, been so arranged that persons conversant with the rules of evidence have a decided advantage. Moreover I have introduced the following practice: Every three months the Commissioner of Pensions presents to me the “efficiency record” of all the employés of his Office. We can ascertain with almost mathematical certainty the proportion of work done by each clerk in the Pension Office in point of quantity