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 In a letter of 7 June 2002, the General Director of PTK informed the Ombudsperson that budgetary constraints had prevented the provision of important information in Serbian, but the matter was in the process of being rectified.

24 June 2002 Letter to the SRSG regarding difficulties faced by individuals living and working outside Kosovo wishing to obtain UNMIK identification cards and/or UNMIK travel documents, where long delays in the processing of applications for these documents plus requirements of personal appearances by applicants could lead to the loss of jobs or residence permits abroad of the affected individuals.