Page:Roy Ralph Hottman - Practical Collection Procedure (1923).pdf/109

Rh This policy benefits our customers not only through increased service but also through the systematic handling of all our accounts.

We feel that our terms are very liberal, and make it easy for our customers to do business, but even so we wish to be as lenient with them as we possibly can. Perhaps some tem- porary conditions have prevented your making payment when due, and if this be the case, we can probably suggest a way out of your present difficulties. The saying “Make your banker your confidant” should be changed to “Your banker and your creditor.” A good credit standing is of inestimable value to any man, whether in or out of business.

Will you not make a special effort to send us your check today or tomorrow? And if that isn’t possible, at least write me frankly. Come to some understanding with us. I am en- closing a return envelope for your convenience and will look for some early word from you.

Very truly yours,
 * Credit Manager.



It seems my letter of the 17th must have been misdirected in the mails as I have not heard from you nor has your remittance come in.

Or perhaps the amount is in dispute. If such should be the case do not hesitate to advise me at once, as we too make mistakes at times, just like the other fellow. But the House of —— stands ever ready to adjust any grievances or errors. We desire at all times to give service—a service that really serves—and our efforts along this line are a matter of constant pride to us.

T am enclosing a self-addressed envelope so your letter will be sure to reach me.

Write me frankly, and if you should be unable to enclose a check in full, I will appreciate a part payment just as much.

Very truly yours,
 * Credit Manager.