Page:Roy Ralph Hottman - Practical Collection Procedure (1923).pdf/106

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You have disappointed me. I expected a reply to my letter of the 3rd regarding payment of our account for $38.00.

I am sure you want to keep your credit perfectly clear. The only certain way to do this, as you know, is to meet your bills promptly as they fall due. Any delay is apt to cause a bad impression which is often very difficult to overcome later on.

Perhaps unusual circumstances have prevented you from settling this account, and if such be the case, won’t you write me frankly? We can then handle your account intelligently.

Just write on the reverse side of this sheet and mail in the enclosed envelope so it will come direct to me.

Very truly yours,
 * Credit Manager.



I confidently expected to receive your check by now. Is there anything wrong with the account?

Let me know if there is and I’ll have it straightened out at once. We want every one of our customers to be satisfied customers and you will always find us ready to rectify any errors which may have been made,

I am enclosing a return envelope for your convenience, and know you will let me hear from you by early mail.

Very truly yours,
 * Credit Manager.



We confidently expected to receive a reply to our letter of the 5th, regarding our account of $365.82, now past due, but so far we've been disappointed.

It occurs to me that perhaps you are having some slight financial trouble right at this time due to the present (tempo- rary) business depression. Business is somewhat dull now, but all recent press and financial reports indicate it is going to stage a regular come-back within a short time.