Page:Roy Ralph Hottman - Practical Collection Procedure (1923).pdf/105

Rh Simply use the back of this sheet and drop me a line. I shall then be able to handle the account in a manner both satisfactory to you and to the house.

Very truly yours,
 * Credit Manager.



So far I haven’t had any reply to my letter of the 3rd re- garding our account for $63.00, now past due.

Perhaps there are some unusual conditions which prevent your making payment at this time. If there are, please write us frankly. Our terms are uniform, and we cannot allow any deviation from them. It would not be fair to the other customers. However, when any of our customers are un- able to make payment, and request us, we bend every effort to assist them over their temporary difficulties, so that the account will be handled satisfactorily to all concerned.

I am enclosing a self-addressed envelope so that your reply will come direct to me.

Very truly yours,
 * Credit Manager.



We have not received your check for $53.75 as yet, although the account is becoming seriously overdue.

Have you any cause for dissatisfaction with the goods? Did they reach you promptly and in good condition?

By all means, let us know if there was anything wrong with the shipment. Our desire is to give service at all times, and we want every one of our dealers to feel free at all times to enter complaint if everything isn’t “up to snuff.”

Please use the enclosed envelope and mail me your check or a frank letter telling me what the trouble is. Don’t put it off, but do it.

Very truly yours,
 * Credit Manager.