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 2.12 Adjust established formats when necessary

3. Writing and Formatting Email 3.1 Think before sending 3.2 Use the subject field 3.3 Be cautious about using special type styles 3.4 Be judicious when capitalizing words 3.5 Keep paragraphs short 3.6 Maintain a businesslike tone

4. Usage and Style 4.1 Abbreviations and Symbols
 * 4.1.1 Geographic locations
 * 4.1.2 United States / U.S.
 * 4.1.3 Personal titles
 * 4.1.4 Citations
 * 4.1.5 Typographic symbols

4.2 Acronyms 4.3 Addresses 4.4 Capitalization
 * 4.4.1 Geographic terms
 * 4.4.2 Military terms
 * 4.4.3 NARA forms, directives, and notices
 * 4.4.4 Organizations
 * 4.4.5 Personal titles

4.5 Compounds
 * 4.5.1 Prefixes
 * 4.5.2 Compound adjectives
 * 4.5.3 Compound nouns
 * 4.5.4 Suspended compounds
 * 4.5.5 References to ethnicity

4.6 Computer-related terms 4.7 Dates 4.8 Grammar reminders
 * 4.8.1 Subject/verb agreement
 * 4.8.2 Prepositions and pronouns

4.9 Gender-neutral language 4.10 Numbers 4.11 Plurals 4.12 Possessives 4.13 Problem words and phrases 4.14 Punctuation
 * 4.14.1 Apostrophe
 * 4.14.2 Colons and semicolons
 * 4.14.3 Comma
 * 4.14.4 Dash

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