Page:Government Response – Royal Commission into the Robodebt Scheme.pdf/23



The Government accepts this recommendation.

The Government commits to ensuring income support and other services are available to vulnerable Australians when they need it, without stigma; and that debt recovery practices are undertaken in a manner that is fair, empathetic and respectful, and takes into account individual circumstances.

The Government will continue to implement changes to improve debt recovery policy and practice, within the underpinning legal framework.

The Government accepts in principle this recommendation.

The Government will improve social security debt arrangements and is committed to ensuring debt raising and recovery is undertaken in a timely, fair and respectful manner.

Any reform to the approach of raising and recovering social security debts should be undertaken in a systematic way, with careful consideration of the unique circumstances of social security debtors. The Government will carefully consider options for legislative reform, including