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 changed it based on their market research and changed it to USA.gov. And just the simple name change of that increased the usage by 67 percent.

So they are constantly looking at customer satisfaction. All of the E–Government initiatives are measuring customer satisfaction usage. And then as well as how we can go back and really deploy it and improve it and we make all of those metrics publicly available.

So we set targets. Several of the initiatives may not necessarily be meeting their targets. But we do set the targets and the metrics and we do publish our actual performance against those metrics. Chairman LIEBERMAN. Do you think enough people know? The numbers are pretty good obviously, but do enough people know and take advantage of the service that USA.gov provides?

Ms. . I think that if I had—I do it myself. So I will be honest—I go to Google and then I go to USA.gov when I am looking for specific things. But I launch into Google or Yahoo! or Ask.com, just like anyone else does. Because I want to see how my services come up.

But I will tell you that the other benefit to having the government initiatives such as the Federal Internet portal and USA.gov was those services were available when crisis and things happen within the Federal Government that we have to mount an immediate response because the infrastructure is already there. USA.gov, because of its integration of the services, was able to provide support services to the State Department like answering passport questions. They can build out that and complement what the State Department is doing.

As a matter of fact, they actually answer all of their calls now. We get a common set of answers because USA.gov is tied into every agency, so they handle all of the misdirected e-mail. So if anybody does write directly to a department or an agency, it is automatically routed to their set of agents so that they can answer the questions on a consistent basis.

So there is a lot of integration of back end office types of services that we have done through these government-wide initiatives that when something happens like the VA situation where we lost that data, USA.gov and those services built up within 48 hours. They had the capability and they put all of that information out on their website. They had RSS feeds set up, which are automatic sign ups so that people can get the update of the information as we changed it. And we also had 1–800 service so that we could answer 240,000 calls a day for the veterans.

So we tried to put all of that together as an integrated channel so that we are providing the solutions to the citizens. So it is a more complicated question than does everyone know USA.gov?

Chairman. I will tell you that in preparing for the hearing we went to Google and typed in Federal Government, and USA.gov came up first in a number of listings.

Let me go to another provision of the E–Government Act and see if I can start a discussion with the four of you, but I will start with you, Ms. Evans. In one provision of that Act, we require the development of a system for finding, viewing, and commenting on Federal regulations. This was really a step forward, obviously. The