Page:Consumer Protection (Fair Trading) Act 2003.pdf/11

Rh specified body may invite the supplier to enter into a voluntary compliance agreement.

(2) The voluntary compliance agreement shall—
 * (a) be in writing; and
 * (b) include an undertaking that the supplier will not engage in the unfair practice.

(3) Subject to subsection (5), the specified body may (with the agreement of the supplier) include in a voluntary compliance agreement all or any of the following undertakings by the supplier:
 * (a) to compensate any consumer who has suffered loss or damage as a result of an unfair practice;
 * (b) to reimburse any specified body for any costs or expenses incurred by it;
 * (c) to publicise the voluntary compliance agreement, in such manner or upon such terms as specified in the undertakings.

(4) Subject to subsection (5), the specified body may (after entering into a voluntary compliance agreement and with the agreement of the supplier)—
 * (a) vary the terms of any undertaking included in the voluntary compliance agreement; or
 * (b) include, in the voluntary compliance agreement, additional undertakings referred to in subsection (3).

(5) No undertaking referred to in subsection (3)(a) shall be included in a voluntary compliance agreement or varied after its inclusion, except at the request of the consumer to whom the undertaking relates.

(6) Where a supplier fails to comply with any undertaking referred to in subsection (3)(a), the consumer may recover the compensation specified in the undertaking as a civil debt due to the consumer.

(7) Where a supplier fails to comply with any undertaking referred to in subsection (3)(b), the specified body may recover the reimbursement specified in the undertaking as a civil debt due to the specified body.