Page:Australian Competition and Consumer Commission v Valve Corporation (No 3).pdf/89



Hello

Are you telling me that unless go through 3 third party supports for the 3 games you will not refund me for the games that aren't working?

I cannot afford the time waste to do that and I am not interested in doing that. However I am still legally entitled to a refund. It's a digital download, you won't lose any stock by refunding me. If you would like me go through these 3rd party support channels you will need to pay me as contractor for the time I am using to do so.

My hourly rate is $55AU. Let me know if you still like me to do this or give me the refund for the faulty products. If you don't comply I will do all in my power to involve the ombudsman, consumer watch, news channels so that I can at least publicise how you've treated me after two weeks of correspondence. Hopefully one of these avenues will apply enough pressure for you to do the right thing and refund me my 20ish dollars. Have you even checked how much this is worth? Can you tell me the total price for the faulty products? (which you might as well have stolen from me?)

I am now completely angry and frustrated by your terrible service and will be telling as many people as I can about this negative experience with Steam support.

308 On 25 January 2013 by "Support Tech Cannon" as follows:

Hello Caleb

Unfortunately, we will be unable to assist you further with this issue.

Thank you for contacting Steam Support.

309 On 2 May 2013, Mr Miller sent another complaint to Steam Support concerning the two additional games he had downloaded that day called "Thirty Flights of Loving" and "Dear Esther":

Hello Steam Support

These are the games I'd like refunds for as they do not work (except Bard's Tale, that item functions). My system meets the requirements for all of these games. Please deactivate these games (except Bard's Tale) from my account and refund me. I am legally entitled to a refund according to consumer rights.

Under the Australian consumer rights laws you are immediately required to refund purchases that do not meet adequate standards or function as promised. I have made the Australian Competition & Consumer Commission aware of your actions and responses to refund claim, and they promised to investigate this issue breach of Australian consumer rights.

As an American company based company, it's my understanding you've breached the Fair Credit Billing Act & Consumer Protection Act and for this reason I have made complaints to the Federal Trade Commission.

Total $13.35

Please refund me immediately.

Caleb