Page:Australian Competition and Consumer Commission v Valve Corporation (No 3).pdf/88



Thank you

Caleb

304 On 22 January 2013, a response was sent by “Support Tech Cannon” as follows:

Hello Caleb

The best technical support for in-game issues with this title is provided by its original developer or publisher. Please refer to the following article for more information on contacting the support team for this title:

Title: Anna

Link: http://support.steampowered.com/kb_article.php?ref=5385-PAFH-6160

Title: NyxQuest: Kindred Spirits

Link: http://support.steampowered.com/kb_article.php?ref=7655-IPSF-4228

Title: Plants vs. Zombies

Link: http://support.steampowered.com/kb_article.php?ref=7860-AKZB-2873

It is recommended that you complete any applicable steps on the page linked above. If you are still unable to resolve the issue, click tile blue “technical support” link provided in the article to contact the support department for this title. As an alternate resource, please check Steam Discussions for other users that may have resolved this issue. You can find this game by using the search box near the top of the page:

http://steamcommunity.com/discussions/#games

305 On 22 January 2013, Mr Miller replied:

This is getting ridiculous. You are not listening to what I’m saying. I’d like a refund for the games that don’t work. The refund I’m legally entitled to. You are starting to really piss me off with your terrible lack of customer service sending me these generic bullshit answers and wasting my time.

Do not send me another one of these generic answers. Listen to me.

306 On 23 January 2013, a response was sent by “Support Tech Cannon” as follows:

Hello Caleb

It appears you have not attempted to troubleshoot your issue with the third party support team.

Please contact this support team and attempt to troubleshoot the issue you are experiencing.

Please send me a copy of this conversation with the third party support team, which outlines what steps you have taken to try to get the game working on your computer and I will investigate this matter further.

307 On 23 January 2013, Mr Miller replied: