Page:Australian Competition and Consumer Commission v Valve Corporation (No 3).pdf/87



Today I tried a few of my games for the first time with various issues that make the games unplayable.

Anna (For Mac) - Game doesn't display in the center of the screen, and mouse sensitivity is so high that it's impossible to move. Because the game doesn't display in the center I can't see the options screen to change resolution or mouse sensitivity.

NyxQuest (For Mac) - Crashes on startup, no visuals or audio displayed.

Plants VS Zombies: Game of the Year (For Mac) - Game loads a blank window on startup and sound can be heard but doesn't display any visuals.

According to the system requirements for these games, they should work.

I'd like refunds for all 3 games since I haven't been able to play any of them. I was just reading through some forums regarding refunds and read that steam doesn't offer refunds? Can you please make an exception? I own the majority of mac games on steam, and don't want to waste my time jumping through 3rd party game support forums for 3 different games. Since the games aren't playable they should qualify for a refund regardless of Steams regular terms and conditions.

My username is Macsak88

301 On 17 January 2013, a response was sent by "Support Tech Cannon" as follows:

Hello

Thank you for contacting Steam Support. We apologize for the long delay in getting a response to you.

Steam Support has recently had a higher volume of tickets and we are working to respond to everyone.

We have found that many users have resolved their issues since submitting their ticket.

302 After suggesting some solutions, Support Tech Cannon then said:

If you are experiencing issues with this game after it has been installed, launched and is running you will need to contact the developer's support department. They will be able to help you with in game issues, performance problems, and other similar bugs.

You can find the contact information for the third party Support on the store page for the game or through the following link:

http://support.steampowered.com/kb_cal.php?id=88

If we don't receive a response from you, this ticket will automatically close. We really appreciate your understanding and patience while we continue to work with the increased ticket volume.

303 On 21 January 2013, Mr Miller replied as follows:

Hello

I'm not interested in looking for possible solutions for why the games don't work, which would likely take hours of my time and possibly not help anything. I'd simply like a refund for these games since I haven't been able to use them.