Page:Australian Competition and Consumer Commission v Valve Corporation (No 3).pdf/84



290 On 26 July 2013, a response was sent by "Support Tech Grant":

Hello Byron

Thank you for contacting Steam Support.

We apologize for the delay.

As with most software products, we do not offer refunds or exchanges for purchases made on our website or through the Steam Client. This includes, but is not limited to games, Early Access Games, software, gifted or traded purchases, downloadable content, subscriptions, and in-game items/currency.

We will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. The refund request must be received prior to the official release date for the item. You can see when a pre-purchased title is scheduled to officially unlock by viewing the green information bar on its store page.

This only applies to preorders purchased from your account, preordered titles received or sent thought the Steam Trading system cannot be refunded. We do not offer refunds for Early Access Games.

Please review Section 3 of the Steam Subscriber Agreement for more information. http://www.steampowered.com/index.php?area=subscriber_agreement

291 On 26 July 2013, Mr Miles sent a further message as follows:

292 On 29 July 2013, a response was sent by "Support Tech Grant" as follows:

Hello Byron