Page:Australian Competition and Consumer Commission v Valve Corporation (No 3).pdf/81



Confirmation Number:

1715039517851395657

Date confirmed:

Sun Nov 24 19:34:32 2013

This software does not work as advertised.

The purchase of this software and any refund request is protected under Australian law via rules set down by the ACCC (http:/www.accc.gov.au). If I don’t receive a refund within 7 working days. I will put forward a complaint with the ACCC.

278 On 26 November 2013, a response was sent by “Support Tech Robbie” which began as follows:

Hello

Thank you for contacting Steam Support.

Unfortunately, we cannot offer a refund for this transaction.

Please review Section 3 of the Steam Subscriber Agreement for more information

http://www.steampowered.com/index.php?area=subscriber_agreement

Please try the following to troubleshoot any issues.

279 After making a number of troubleshooting suggestions, Support Tech Robbie then said:

280 Mr Phillips then replied on 26 November 2013:

281 On 29 November 2013, after having received no reply, Mr Phillips sent another message:

Hi