A Library Primer (1899)/Chapter IV

In general, remember always 1) that the public owns its public library, and 2) that no useless lumber is more useless than unused books. People will use a library, not because, in others' opinions, they ought to, but because they like to. See to it, then, that the new library is such as its owner, the public, likes; and the only test of this liking is use. Open wide the doors. Let regulations be few and never obtrusive. Trust American genius for self-control. Remember the deference for the rights of others with which you and your fellows conduct yourselves in your own homes, at public tables, at general gatherings. Give the people at least such liberty with their own collection of books as the bookseller gives them with his. Let the shelves be open, and the public admitted to them, and let the open shelves strike the keynote of the whole administration. The whole library should be permeated with a cheerful and accommodating atmosphere. Lay this down as the first rule of library management; and for the second, let it be said that librarian and assistants are to treat boy and girl, man and woman, ignorant and learned, courteous and rude, with uniform good-temper without condescension; never pertly.

Finally, bear in mind these two doctrines, tempering the one with the other: 1) that the public library is a great educational and moral power, to be wielded with a full sense of its great responsibilities, and of the corresponding danger of their neglect or perversion; 2) that the public library is not a business office, though it should be most business-like in every detail of its management; but is a center of public happiness first, of public education next.